SBB Call Center Handicap provides passengers with reduced mobility with free assistance for boarding and disembarking at base stations in Switzerland and on international routes. The service is available free of charge to all wheelchair users, as well as the disabled, blind and visually impaired, and those with mental disabilities.
Note: Reserve free assistance for boarding and alighting when travelling by train. Please phone us at least one hour before you require the assistance (or send an e-mail at least 12 hours in advance). For travel abroad: at least 48 hours in advance.