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Support & FAQ
What is the Adrenalin Cup?
At the Adrenalin Cup Saas-Fee, 10 challenges spread throughout the entire ski resort are waiting for you. At each challenge, you are automatically filmed or captured on a photo. With each run you can collect points and win great prizes.
When does the Adrenalin Cup take place?
The Adrenalin Cup officially starts on 22nd December 2016 and ends on 17th April 2017 . Only the points you collect during that time will count for the final ranking.
How can i participate?
If you want to take part in the Adrenalin Cup, you need an AdrenalinPass. If you buy a skipass, the AdrenalinPass will be automatically include.
You also need an online Adrenalin Cup profile to see your videos, photos and points. For that purpose you need to create an account at adrenalincup.saas-fee.ch and register your ski ticket number.
At the ski ticket office you get a Pocket Guide which also includes all important information on the Adrenalin Cup.
Why should I participate?
At the Adrenalin Cup you can have fun and action on the slopes. You can run for your personal pleasure or compete against your family, friends or others of the Adrenalin Cup community.
I am not a good skier. Can I take part in the Adrenalin Cup?
If you can ski on blue and red pistes, you can also take part in the Adrenalin Cup. Being the best at each discipline is not the main aim at the Adrenlain Cup. Instead, you are supposed to have fun in the snow and later watch your videos and photos online and show them to your friends.
I am here with my family and children. Can my children take part in the Adrenalin Cup?
If your kids can ski on blue and red pistes, the Adrenalin Cup is perfect for your holidays. You can have fun together and watch your videos and photos in the evening. Less competitive disciplines such as Winter Hiking or Glacier Experience can be easily completed also by younger children.
I am only here for one day. Does it make sense for me to take part in the Adrenalin Cup?
Of course! The most important thing at the Adrenalin Cup is to have fun on the slopes. Even if you do not complete all disciplines, you still have the possibility to enter one of the rankings.
What is a Racer's Corner?
Racer's Corners are comfortable corners in our mountain restaurants where you can meet your friends and relax. With the help of your ski pass, you can also watch your personal Adrenalin Cup videos on large-scale TV screens directly in the Racer's Corner. This service is free of charge, instructions on the TV-screen will guide you through the process.
Racer's Corners are located at the mountain restaurant Morenia (Alpin Express intermediate station) and at the revolving restaurant Allalin (mountain station Mittelallalin). Interactive TV-screens are further installed in the waiting halls of Längfluh valley station and Felskinn valley station.
Which company is organizing the Adrenalin Cup?
The Adrenalin Cup is organized by Saas-Fee/Saastal tourism, Saastal Bergbahnen and the company Skiline, based in Klagenfurt, Carinthia, Austria.
How do I get my video?
You can watch your videos and photos directly after your run online at adrenalincup.saas-fee.ch. For that purpose, you just need to create an account and register with your ski pass number (the number is printed on the front of your ski pass).
After you have completed one or more Adrenalin Cup disciplines in the ski resort, you enter your ski pass number into your account at adrenalincup.soelden.com. If you have not created an account yet, you can do so any time, also after your ski day.
After you have entered your ski pass number, you can watch and retrieve all your videos and photos as well as your current points and ranking. The specific ski pass and its results will remain stored in your profile.
If you buy another ski pass later on and complete Adrenalin Cup disciplines with that pass, the new photos and videos are automatically added to your profile upon registering the new ski pass number.
Can I see my videos, photos and points directly here in the ski resort?
Yes. You can watch your videos for example at the Racer's Corners in the mountain restaurants or access your online account with your smartphone.
Racer's Corners are located at the mountain restaurant Morenia (Alpin Express intermediate station), revolving restaurant Allalin (top station Mittelallalin). Interactive TV-screens are further installed in the waiting halls of Längfluh valley station und Felskinn valley station.
How are my points calculated?
Firstly, gross points are determined at each discipline and then translated into net points in dependence of the other participants. Depending on the specific discipline, different values serve as the basis for calculation (e.g. time at Giant Slalom, Slalom, Mix Race, Mogul Piste and Winter Hiking; Altimeters with Checkpoint-Bonus at Big 3 Photo Rallye; as well as time with time-bonus at Freeride).
If you have any further questions regarding the calculation of points or the performance bases, please contact firstname.lastname@example.org .
Where can I see my points and ranking?
You can always see your current points and ranking online at adrenalincup.saas-fee.ch. You just need to create an account first and enter your ski ticket number (printed at the front side of your ski pass).
Do I have to create an account?
If you just want to try the Adrenalin Cup disciplines, you do not need an account. If you want to watch, retrieve and share your videos, photos and points, however, you have to create an online Adrenlain Cup profile.
Who gets my data if I register?
Your data will only be used for the Adrenalin Cup and will not be handed over to other companies.
Skiline as technical operator of the Adrenalin Cup as well as the tourism agency of Saas-Fee/Saastal are constantly aiming at protecting your privacy. See also the point Terms at registration. We are subject to the strict data privacy act of Austria and the EU. Any data not required for the implementation or documentation of the Adrenalin Cup will not be stored. Your data is only used for the purposes laid down in the terms of participation.
Do I get a separate card for the AdrenalinPass?
No. The AdrenalinPass will be directly booked onto your regular ski ticket.
Do I have to pay a deposit for the AdrenalinPass?
No. Since you do not get a separate card for the AdrenalinPass, you also do not need to pay a deposit for it.
Can I transfer the AdrenalinPass from my ski ticket to that of another person after one or several days?
No. the AdrenalinPass is tied to one ski ticket and cannot be transferred to another person.
How long is the AdrenalinPass valid?
If you have a ski ticket, you get the AdrenalinPass for free for the same duration of the ski ticket.
How long is the season-AdrenalinPass valid?
The season-AdrenalinPass is valid for the entire duration of the Adrenalin Cup, this means from 22nd December 2016 until 17th April 2017.
I have lost my ski ticket before I could enter my ski ticket number in my online account.
If you still have the receipt of your ski ticket, you can find the number there. If you neither have your ticket nor your receipt, we unfortunately will not be able find your data.
The ski pass number entry on the web-portal/app does not work.
Please contact email@example.com and have your Adrenalin cup user name and your ski pass number ready.
I have lost my ski pass or forgot to note the ski pass number before I could enter it into my Adrenalin Cup profile.
If you still have the receipt of your ski pass, you can find the number there. if you neither have your skipass, nor the receipt nor have taken a picture of your ski pass number before, we unfortunately will not be able to find your data.
I have entered a wrong AdrenalinPass into my online profile. What can i do?
Log in at your Adrenalin Cup profile and choose the pont "Manage skipasses". Find the wrong ski pass and click the x-button. Now, the ski pass will be removed from your account and with it all data that is connected to it (photos, vides, points ect.).
I have forgotten the password of my Adrenalin Cup account. What can I do?
Enter your user name or e-mail address at the login and click "Forgot password?". You will then receive an e-mail that contains a link to change your password. Attention! If your e-mail leads to an account which you have no access to, we cannot grant you access to your Adrenalin Cup profile either.
I have forgotten the user name of my Adrenalin Cup profile. What can I do?
If you have forgotten your user name, you have the possibility to log in with the e-mail address with which you have created your account. You can then find your actual user name in your profile settings at "Edit profile".
If you have forgotten the e-mail address with which you have created your account, try all of your e-mail addresses one after another. One should finally work. If not, it is possible that you have made a typing error at your registration. In that case, your account is not traceable anymore.
You might have also entered a wrong password. In order to change your password, enter your user name or e-mail address at the login and click "Forgot password?". You will then receive an e-mail that contains a link to change your password. Attention! If your e-mail leads to an account which you have no access to, we cannot grant you access to your Adrenalin Cup profile either.
How can I share my Adrenalin Cup videos, photos or points with my friends?
At each video, photo, altimeter diagram etc. you find a button for Facebook, e-mail and other social networks and functions.
Just click the desired button for sharing the content.